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CUSTOMER SERVICE MANAGER in Woodland, CA at Metal Sales Manufacturing Corporation

Date Posted: 10/24/2018

Job Snapshot

Job Description


Metal Sales is the nation's largest manufacturer of metal roofing and building systems with 21 locations across America.  Our Woodland, CA branch has an opening on the leadership team for a Customer Service Manager.  This position leads the branch’s Customer Service Representatives and inside sales activities. 

Let us tell you about the responsibilities and expectations of this role to ensure we are the right fit for each other. 

You’ll be responsible for (but not limited to):

  • Directly supervising all inside sales personnel (Customer Service Representatives) for the branch.  Supporting responsibilities include staffing, training, and performance tracking, coaching, and evaluations to develop and improve the inside sales function.
  • Overseeing the customer claim process and coordinating with other teams and personnel as needed to ensure claims are processed timely and accurately.
  • Developing, documenting, and implementing processes and procedures for consistency and efficiency.
  • Assisting in providing sales statistics and reports to sales team, sales leadership, and branch general manager as needed.
  • Coordinating with other departments to ensure materials, manufacturing, shipping, and others are aligned with customer needs.
  • Providing data for material requirements forecasting.
  • Assisting other departments within organization to prepare or distribute manuals, product brochures and technical publications.

Job Requirements

The most qualified candidates will have:

  • 5 years experience in customer service or sales, preferably within the building products industry, and prior supervisory experience.
  • Solid project management skills including ability to solve practical problems.
  • Proficient computer skills (including but not limited to Microsoft Office) and the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Bachelor’s Degree preferred; HS Diploma or equivalent required.

What we can offer you:

  • Challenging work environment with a stable privately owned company
  • Opportunities for skill set expansion and career growth
  • Competitive pay with bonus opportunities
  • Comprehensive benefits package:
    • Medical, Dental, and Vision – effective on your first day
    • Paid Holidays
    • Paid Time Off
    • 401K
  • Wellness program

We appreciate you reviewing our opportunity and look forward to receiving your resume!

Metal Sales Manufacturing Corporation is an Equal Opportunity Employer (EOE).  M | F | D | V


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